inDrive Media Response & Statement – Nigeria

Tech Economy Questions 

How true are these tweets?

What actions did inDrive take towards reaching her?

Has the driver been identified? If yes, what actions have been taken?

Will the supposed driver be prosecuted for bringing inDrive’s users under such trauma?

Again, what safety measures have inDrive put in place to stop future occurrences?

Around October 2023, it was reported that inDrive invested over N70 million to boost driver safety in Nigeria which is commendable? Are you saying drivers are victims of assault or crimes too?

What will you tell inDrive users out there about their safety?

Tech Economy Response: 

In addressing recent safety concerns raised on social media, each reported incident has been meticulously investigated individually. All submissions have been handled with respect, and any drivers or passengers found to have behaved inappropriately have been permanently banned from using our app. Ensuring safety is our paramount focus at inDrive.

We give significant importance to the safety of both drivers and passengers. Only registered drivers with verified documentation are allowed to use the application, eliminating anonymity on the platform and enhancing safety measures. inDrive is dedicated to collaborating with law enforcement agencies as required by law.

Regarding the incident involving @ezinne_akam, we have addressed her case diligently, providing support within our capacity. This includes offering counseling and sharing all necessary information if she wishes to involve authorities. Our responses have been directed both to her directly and on her social media posts. The drive in question was promptly and permanently prohibited from using our application.

As a global provider of mobility and urban services, inDrive incorporates various safety features. These encompass passenger ratings, a Safety Center with instructional resources, an emergency function, and the ability to share journey routes.

In the case of safety-related incidents, inDrive conducts thorough investigations and may offer mental health support if needed. Personal information is shared with law enforcement only in response to valid legal requests. The SOS button is available for both drivers and passengers to address immediate safety concerns during a ride.

Emphasizing the utmost significance of passenger safety, the inDrive application includes a routine security check for drivers, meticulously verifying the authorization of individuals utilizing the application. Additionally, we perform regular checks on driver profile photos/avatars and automatically verify photos at consistent intervals, comparing submitted images with those stored in our system. This strategy ensures a strong and ongoing monitoring system, bolstering the overall safety measures implemented by our platform.

Statement for Foundation of Investigative Journalism 

https://fij.ng/article/lagos-sexual-violence-agency-wants-more-information-about-indrive-driver-accused-of-raping-female-passengers/

In response to recent safety concerns raised on social media, each reported incident has been meticulously investigated on an individual basis. We handle all submissions with utmost respect, and any drivers or passengers found to have acted inappropriately are permanently banned from using our application. Ensuring safety is our top priority at inDrive.

The safety of both drivers and passengers is of significant importance to us. Only registered drivers with verified documentation are permitted to use the application, eliminating anonymity on the platform and enhancing safety measures. inDrive is committed to collaborating with law enforcement agencies as required by law.

Regarding the incident involving the driver accused of assaulting women, we have diligently addressed the case by encouraging all victims to come forward to the authorities, as we can provide all necessary information. The driver in question has been removed from our platform.

As a global provider of mobility and urban services, inDrive incorporates various safety features. These include passenger ratings, a Safety Center with instructional resources, an emergency function, and the ability to share journey routes.

In cases of safety-related incidents, inDrive conducts thorough investigations and may offer mental health support if needed. Personal information is shared with law enforcement only in response to valid legal requests. The SOS button is available for both drivers and passengers to address immediate safety concerns or emergencies during a ride.

Emphasizing the utmost significance of passenger safety, the inDrive application includes a routine security check for drivers, meticulously verifying the authorization of individuals utilizing the application. Additionally, we perform regular checks on driver profile photos/avatars and automatically verify photos at consistent intervals, comparing submitted images with those stored in our system. This strategy ensures a strong and ongoing monitoring system, bolstering the overall safety measures implemented by our platform

General inDrive Media Statement Nigeria: 

In response to recent safety concerns raised on social media, each incident has been meticulously investigated individually. All reports submitted have been handled with respect, and any drivers found to have behaved inappropriately have been permanently banned from using our application. Similarly, if passengers are identified as having engaged in negative conduct, they are also permanently prohibited from using our application. Safety is a paramount focus for inDrive.

We place significant importance on ensuring the safety of both drivers and passengers. Only registered drivers with verified documentation are permitted to use the application, eliminating anonymity on the platform and enhancing safety measures. inDrive is committed to collaborating with law enforcement agencies as required by law.

As a global provider of mobility and urban services, inDrive incorporates multiple safety features. These include passenger ratings, travel address alerts, a Safety Center with instructional resources, an emergency function, and the ability to share journey routes.

In the case of safety-related incidents, inDrive conducts thorough investigations and may offer mental health support if needed. Personal information is shared with law enforcement only in response to valid legal requests. The SOS button is available for both drivers and passengers to address immediate safety concerns during a ride.

Emphasizing the utmost significance of passenger safety, the inDrive application includes a routine security check for drivers, meticulously verifying the authorization of individuals utilizing the application. Additionally, we perform regular checks on driver profile photos/avatars and automatically verify photos at consistent intervals, comparing submitted images with those stored in our system. This strategy ensures a strong and ongoing monitoring system, bolstering the overall safety measures implemented by our platform.